Refund & Return Policy

Return:

To provide people with a great service we allow return applications for up to 24 hours from the time of delivery. But, note that due to hygiene reasons this facility is available only for those products that default before use. The product should be returned to us in the original packaging provided by us. We prohibit return facility on certain items like gift cards, and personal care items like sanitary pads. To process refunds, we require you to send proof of purchase along with the unused product.

Exchange:

We care for our customers and exchange the products that are delivered to you in a defective state. You can email us to get your replacement item. We will make the replacement as soon as it is possible for us. You can ask for the exchange to the same or a different product as per your choice. Additional charges may apply if you want to get a toy of a higher price.

Refunds:

Refunds are granted to the customers after the product is received at our centre and is approved after inspection. Once the inspection is completed, you will be notified through email about the approval or rejection of refunds. Refunds are not made for sale items as they are heavily discounted. For certain products, the refund amount is partial due to incorporating shipping charges.

Late refunds or missing refunds:

It may take a few days to process the refunds, it will be based on the services of your bank. You can recheck your bank account or contact your bank to check their refund process. But if you have done all of it and waited long enough then you can contact us at contact@feelthetoys.com. We will make sure that the money reflects in your bank account as soon as possible.

Shipping:

Our sex products are available for sale in all parts of the world. Our courier partners and distributor network take care of the fastest possible delivery of products. We ensure that the product shipped to you does not have a product label or name of the toy on the box. We make sure that your privacy remains intact and no one can know that the product delivered to you is a sex toy. Depending on the location of the purchase, it may take a few weeks for your product to reach you.

Customer Support:

Feelthetoys is here to provide its customers with world-class service. To ensure that each one of our customers is happy, we provide our customers with highly optimised support services. We have an email contact and customer services and support number. You can contact us in the ways listed as follows:

Email: contact@feelthetoys.com

Note: Customer service executives are usually on a leave on the weekends. Make sure to wait for a day or two if you have sent an email outside our working hours.

Order Tracking:

Feelthetoys provides you with an accurate tracking facility so that you can know when your item is going to be delivered to you. You can go to our website and track your order using the order Id provided to you through receipt in your email. Tracking your order can help you reduce any chances of the embarrassment of receiving the parcel in the wrong situation. We have made the service available to help our customers have their privacy.